🌎 Where: London & Surrounding Areas

🧳 Remote/Hybrid: 100% remote with monthly meetings in London + occasional in-person client meetings

🤝 Type: 11 Month Fixed Term Contract from July 2026 to June 2027 (Maternity Cover)

🚀 Join Us at The Social Element! 🌟

Founded 23 years ago’ we’re a leading global full-service social media agency on a mission to protect and grow brands socially. In today’s cluttered world, communities are seeking authentic brand relationships, which is why we have devised our Social Currency Methodology to enable brands to grow their earned media presence, whilst tracking the investment back to their brand growth and value.

Now, we're on the lookout for a passionate Account Director to join our Client Services, Europe team, on a 11 Month Fixed Term Contract! 💼

Are you ready to join our Client Services team and put your skills to the test with a portfolio of leading brands across our community engagement services?

👊 The Opportunity

As an Account Director, you will provide day-to-day management of an xxx account. You will have fantastic communication and client management skills. You’ll be able to inspire and lead your client portfolio to create best-in-class work, and have sound business acumen to find and develop new opportunities across your accounts.

🌱 Client relationships: you will be the day to day lead within your portfolio of clients, knowing their business strategy and objectives and be able to work with them strategically to get the best results.

📱Social savvy: you will have experience in social media marketing, and be able to draw on this expertise to guide your clients and the wider agency team to create the best social-first work for your client

🔈Communication: you have fantastic communication skills, you are able to confidently lead meetings with senior stakeholders, as well as manage up to the Head of Client Services to keep them up to date with the day to day running's of the account, and know when to add them to key meetings

💸 Finance: you have sound financial acumen, you will be confident managing large scopes, keeping forecast up to date, scoping out new projects and following internal finance processes to ensure Client Partner is aware of any changes on the account

✅ Project Delivery: you will be confident working with Project Managers and Account Managers to deliver large projects - ensuring these are scoped and resourced correctly, keeping a close eye on overburn and delivery deadlines

📅 What You’ll Do

• Demonstrate a strong understanding of your clients’ business goals beyond project objectives

• Forge strong relationships with day-to-day clients, placing yourself as the Account Lead for any day to day queries and problems

• Look for opportunities for growth on your account, as well as proactive opportunities

• Work with the Client Partner to define team processes both internal and external

• Support Account Managers and wider agency teams with client meetings, ensuring to lead larger strategic meetings and status updates

• Review and provide feedback on all pieces of work, including social strategy, insight reports, creative concepts and final assets

• Alert Head of Client Services, Europe to any risk to the client relationship, and proactively works with them and other team leads to resolve

• Provide your clients and your wider team with ongoing marketplace knowledge, and changes within your client and industry

• Advocate for the client internally, and keep the agency team informed, focused, and enthused about the work and the business

• Strive to create business solutions for your clients through strategic guidance

• Work with Head of Client Services to put together client growth opportunities

Requirements 📙

• Outstanding client relationship skills

• A can do approach, with the ability to work closely with junior members of the team to create top quality work

• Excellent organisational and time management skills and ability to juggle several tasks at once

• Excellent communication skills - confident communicating with stakeholders at different seniority levels

• Can demonstrate strong collaboration skills with internal teams

• Competent in using PowerPoint and full Google Suite of Apps

• A confident and driven individual

• Excellent interpersonal skills, and the ability to effectively communicate information in written and verbal format

Experience

• Proven & extensive experience in client services as an Account Director

• Experience working for multi-market clients preferred, but not required

• Up-to-date and current knowledge of social platforms and social media trends

• Solid experience with forecasting and client planning

• Sound business and financial acumen

• Ability to confidently present to senior stakeholders, across multiple markets

• Fantastic attention to detail

Benefits

Please note these benefits are for UK based employees only

🏠 Remote/Flexible working (occasional travel)

🏖️ 33 days of holiday (including the bank holidays)

🎂 Birthday off

✨ Annual Occasion Day off for an important event (eg moving house, getting married)

❤️ 1 Volunteer day off

🌞 Flexible Fridays (Working half day)

🤗 3 Well Being Days

👓 Eye care: Contributions towards eye tests and glasses

🏥 Enhanced sick pay: 4 weeks full pay, 4 weeks half pay

👪 Enhanced family friendly policies

🤗 Employee Assistance Programme and wellbeing support

🛍️ Access to our discounts website

The Hiring Process

🤝 Culture + Connect Interview with one of Talent Team

✨ Skills + Experience Interview with two members of the Client Services team

🧑‍🤝‍🧑 Assignment Phase Interview with Head of Client Services and another member of our Senior Leadership team

Social Element Values

😊 Bring the joy: Our people bring the joy by radiating energy, creating an uplifting atmosphere, and spreading positive vibes that's magnetic to everyone around them!

🚀 Trusted Pioneers: Our trusted pioneers are trailblazers driven by curiosity, leading the way with best-in-class solutions and innovative ideas.

🌈 Everyone’s welcome: We create an inclusive and respectful environment where communication is jargon-free, and everyone feels welcome

💪 We’ve got you: With a team that's professional, reliable, smart, and prepared, we are problem-solvers who get it done and do it brilliantly.

🫶 Genuine humans: Our genuine humans are compassionate, honest, and unapologetically real.

Our Diversity, Equality & Inclusion Commitment

We welcome applications from diverse and under-represented groups regardless of their background.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so even if you feel you don’t fulfil all the requirements, we encourage you to still apply — we’d love to hear from you! 🙂

We value having divergent thinkers who bring various experiences and viewpoints to the table at The Social Element. We strongly encourage members of underrepresented groups to apply.

We are also able to make reasonable adjustments throughout the full recruitment process so we invite you to identify any additional support that you may require to ensure you are supported throughout the full process.

✍️ How To Apply

If you're ready to make your mark with us, upload your CV and a cover letter explaining your personal/professional experience in account management and why you're excited to join our team. Don't forget to include the specified details in your cover letter/video to ensure your application gets processed!

***If you would prefer to submit your application in a different format, please feel free to get in touch with us at talent_tse@thesocialelement.agency and we will be happy to assist you in any way we can. We will be unable to process applications via this inbox.

Excited to embark on this journey with us? We can't wait to hear from you! ❤️