🌎 Where: London & Surrounding Areas (Hybrid - one day in the office a week)

🤝 Type: Full time salaried role

🚀 Join Us at Social Element! 🌟

Social Element is a global social media agency connecting brands and people socially. Our core purpose is to make better social for brands and social better for society.

Now, we're on the lookout for a passionate Account Director to join our Client Services, Europe team! 💼

Are you ready to join our Client Services team and put your skills to the test with a major automotive brand?

👊 The Opportunity

As an Account Director, you will provide day-to-day management of an automotive and travel account. You will have fantastic communication and client management skills. You’ll be able to inspire and lead a team to create best-in-class work, and have sound business acumen to find and develop new opportunities across your accounts.

🌱 Client relationships: you will be the day to day lead within your portfolio of clients, knowing their business strategy and objectives and be able to work with them strategically to get the best results

📱Social savvy: you will have experience in social media marketing, and be able to draw on this expertise to guide your clients and the wider agency team to create the best social-first work for your client

👪 Management: you will have line management experience, and be able to mentor and lead not only your direct reports but the wider team to produce insight-led and creative work that directly addresses your client needs and objectives

🔈Communication: you have fantastic communication skills, you are able to confidently lead meetings with senior stakeholders, as well as manage up to your Client Partner to keep them up to date with the day to day running of the account, and know when to add them to key meetings

💸 Finance: you have sound financial acumen, you will be confident managing large scopes, keeping forecast up to date, scoping out new projects and following internal finance processes to ensure Client Partner is aware of any changes on the account

✅ Project Delivery: you will be confident working with Project Managers and Account Managers to deliver large projects - ensuring these are scoped and resourced correctly, keeping a close eye on overburn and delivery deadlines

📅 What You’ll Do

• Demonstrate a strong understanding of your clients’ business goals beyond project objectives

• Forge strong relationships with day-to-day clients, placing yourself as the Account Lead for any day to day queries and problems

• Look for opportunities for growth on your account, as well as proactive opportunities

• Work with the Client Partner to define team processes both internal and external

• Support Account Managers and wider agency teams with client meetings, ensuring to lead larger strategic meetings and status updates

• Review and provide feedback on all pieces of work, including social strategy, insight reports, creative concepts and final assets

• Alert your Client Partner to any risk to the client relationship, and proactively works with them and other team leads to resolve

• Line manage Account Managers

• Provide your clients and your wider team with ongoing marketplace knowledge, and changes within your client and industry

• Advocate for the client internally, and keep the agency team informed, focused, and enthused about the work and the business

• Strive to create business solutions for your clients through strategic guidance

• Work with Client Partner to put together client growth opportunities

Requirements 📙

• Outstanding client relationship skills

• A can do approach, with the ability to work closely with junior members of the team to create top quality work

• Excellent organisational and time management skills and ability to juggle several tasks at once

• Excellent communication skills - confident communicating with stakeholders at different seniority levels

• Can demonstrate strong collaboration skills with internal teams

• Competent in using Powerpoint and full Google Suite of Apps

• A confident and driven individual

• Excellent interpersonal skills, and the ability to effectively communicate information in written and verbal format

Experience

• 5+ years in client services

• Experience working for multi-market clients preferred, but not required

• Up-to-date and current knowledge of social platforms and social media trends

• Line management experience

• Solid experience with forecasting and client planning

• Sound business and financial acumen

• Ability to confidently present to senior stakeholders, across multiple markets

• Fantastic attention to detail

Benefits

Please note these benefits are for UK based employees only

🏠 Remote/Flexible working (occasional travel)

🏖️ 33 days of holiday (including the bank holidays)

🎂 Birthday off

✨ Annual Occasion Day off for an important event (eg moving house, getting married)

❤️ 1 Volunteer day off

🌞 Flexible Fridays (Working half day)

🤗 3 Well Being Days

👓 Eye care: Contributions towards eye tests and glasses

🏥 Enhanced sick pay: 4 weeks full pay, 4 weeks half pay

👪 Enhanced family friendly policies

🤗 Employee Assistance Programme and wellbeing support

🛍️ Access to our discounts website

The Hiring Process

🤝 Initial Call with one of Talent Team

✨ First Interview with two Client Partners

🧑‍🤝‍🧑 Final Interview with Managing Director and Client Partner which will include a prepared presentation task. 

The Social Element Behaviours For Success

Be focused and decisive 🔥

Be brave and inspirational 🦸

Be rigorous in our approach 🕵️

Be considered and inclusive 🤗

Be loud and proud 🔊

Our Diversity, Equality & Inclusion Commitment

We welcome applications from diverse and under-represented groups regardless of their background.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so even if you feel you don’t fulfill all the requirements, we encourage you to still apply — we’d love to hear from you! 🙂

We value having divergent thinkers who bring various experiences and viewpoints to the table at The Social Element. We strongly encourage members of underrepresented groups to apply.

We are also able to make reasonable adjustments throughout the full recruitment process so we invite you to identify any additional support that you may require to ensure you are supported throughout the full process.

✍️ How To Apply

If you're ready to make your mark with us, upload your CV and a cover letter explaining your personal/professional experience in account management and why you're excited to join our team. Don't forget to include the specified details in your cover letter/video to ensure your application gets processed!

***If you would prefer to submit your application in a different format, please feel free to get in touch with us at talent_tse@thesocialelement.agency and we will be happy to assist you in any way we can. We will be unable to process applications via this inbox.

Excited to embark on this journey with us? We can't wait to hear from you! ❤️