🌍 Where: Remote 

🤝 Type: Part-time, hourly paid employee 

🚀 Join Us at Social Element! 🌟

Founded 24 years ago, we're a leading global and independent full-service social media agency on a mission to Make Social Better for everyone.

To us, better social means creating unskippable content, making scrolling safer for everyone, creating stronger connections with each other, and making a huge impact.

We have an exciting new opportunity to work with a leading mental health charity - improving the lives of others and making a difference!

Leverage your talent and empathy for others as a Social Media Community Manager for the Welsh and English communities.

Community Managers 💬

Our mission is to cultivate strong, genuine connections with our brand's audience, creating a true sense of community and sparking engagement through meaningful interactions. By actively monitoring social media channels, we ensure that every comment and piece of content shared reflects positively and authentically on the brand, while supporting others at times of need. 

We thrive in the fast-paced environment these projects bring, expertly navigating through high volumes of content while seamlessly integrating into the community. But for us, it's about more than just engagement. We're dedicated to building a secure, positive, and inclusive community where everyone can experience and share that brand message. 

What You’ll Do 📅

In this unique opportunity, you’ll be an essential part of our team, connecting with the brand's audiences for the Welsh & English markets.

You’ll be a master of context as you skilfully address customer inquiries and comments, ensuring each interaction is timely, professional, and resonates with the brand's tone of voice. You’ll engage across multiple platforms like TikTok, Instagram, Facebook, keeping the conversations vibrant and engaging.

You will be at the frontline of managing and supporting an online community where mental health matters. You’ll also be a moderator, ensuring a welcoming and judgement-free zone, where consumers feel safe and respected, ensuring the social feeds remain open and inclusive spaces.

Working Hours 🕑

We are looking for candidates with flexibility across weekdays, evenings, and weekends to accommodate the full range of our project hours, as we are entirely driven by our clients’ needs.

For this project, you will need to be available during the following days and times (UK time):

• Wednesday, Thursday, Friday & Sunday
• 10:00–11:00am and 4:30–5:00pm

There is some flexibility, and hours may be adjusted within a two-hour window around the times listed above.

Currently, we can offer approximately 5.5 hours per week, with the potential for additional hours (in English) as the project grows.

This role is ideal for someone who is passionate about mental health and seeking to gain experience alongside other commitments.

Child Protection

At Social Element, we place the protection of children at the heart of everything we do. We believe everyone has a responsibility to promote the welfare and safety of all children, regardless of their age, disability, gender identity, race, religion, sex, or sexual orientation. All candidates will have to agree to a criminal background check and provide details for 2 professional referees at the point of accepting an offer of work.

Requirements

💬 Excellent Welsh & English language knowledge: As you’ll be posting messages on social media, it’s a must to have superb writing skills in the Welsh & English language.

😊 Background experience: either engagement, social customer care, and/or community management, either with a brand or digital agency.

❤️‍🩹 Skills and/or experience within mental health services is desirable

📱 Social Media knowledge: Experience in using either Facebook, Twitter, Instagram, Pinterest, TikTok, LinkedIn, and/or YouTube and understanding their audiences, in addition to staying on top of the latest trends.

📈 A confidence with digital technology, as you’ll be using a range of tech tools e.g. Sprinklr, Social Sprout, etc, in addition to any internal tech tools e.g availability scheduling tools, Google Chat etc

✨ A self-motivated social media expert who thrives in a remote environment, has a structured approach to work, and the ability to maintain productivity and efficiency while working from home.

IT Policy 💻

We operate a BYOD (Bring Your Own Device) Policy, which means to carry out this work your PC will need to meet the following requirements:

• Operating system - Windows 11 / MAC OS X version 13 (Ventura) or higher with Admin credentials.

• At least 8GB RAM (16GB recommended)

• A secure, home-based broadband Internet connection with a minimum speed of 20 Mbps download and 1 Mbps upload (50 Mbps download and 5 Mbps upload are recommended).

• 40 GB available HDD (SSD recommended)

• A Webcam and headset

• Android or iOS device for 2FA

• Chromebook, Linux, and Cloud VMs are not supported. If you want to run a local VM (virtual machine), you need to send us your computer specs and explain how you intend to do this.

• Use of a touchscreen monitor without a keyboard and a mouse isn't allowed.

Please Note: It is essential to have all IT requirements to qualify for the process and IT policy.

The Hiring Process

The hiring process for this position will be made up of the following stages:

📜 Online Assessment

🤝Behavioural interview with one of our Talent Team Member

How To Apply 🖊️

Simply upload your resume and a cover letter (or a link to your cover letter video if you prefer). *Make sure to include the following details in your cover letter/video, or we won’t be able to process your application:

• Details of your personal/professional experience in relation to this work

• Why you are interested in being part of our team at Social Element

We are excited to receive your application! ❤️